{"page":{"id":146942263543,"body_html":"\u003cp class=\"ace-line ace-line old-record-id-OMBjdiS1JoVYTQxKH9klDre9gJe\"\u003eOnce an order is placed on our website, it is immediately sent to our processing system to ensure fast and efficient fulfillment.\u003c\/p\u003e\n\u003cp class=\"ace-line ace-line old-record-id-Ol1hdZO3YoEDh5xvyj2lcRgJgeh\"\u003eCustomers may request to cancel their order \u003cstrong\u003ewithin 2 hours of placing the order\u003c\/strong\u003e by contacting our Customer Support team.\u003c\/p\u003e\n\u003ch5 class=\"heading-2 ace-line old-record-id-UsYYdhmmSoSvdmxa507l17LTgId\"\u003e\u003cstrong\u003eHow to Request a Cancellation\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"ace-line ace-line old-record-id-IlHIdgLNeo0FSYxgFw4ljmawgug\"\u003eTo request a cancellation, please contact us at \u003cstrong\u003ecs@maraies.shop\u003c\/strong\u003e with the subject line: \u003cstrong\u003e“Cancel Order – [Your Order Number]”\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ace-line ace-line old-record-id-YaiFdecvhoG4RhxuFmPlRKoWgHf\"\u003ePlease note:\u003c\/p\u003e\n\u003cul start=\"1\" class=\"list-bullet1\"\u003e\n\u003cli class=\"ace-line ace-line old-record-id-BNFYd6hxXoMgYXxXyTml84pCgVd\" data-list=\"bullet\"\u003e\n\u003cp\u003eCancellation requests must be submitted \u003cstrong\u003ewithin 2 hours of placing the order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"ace-line ace-line old-record-id-YQuidi2u8oGILGxGMxBlOQymgKe\" data-list=\"bullet\"\u003e\n\u003cp\u003eAll cancellation requests are \u003cstrong\u003esubject to order status and system processing\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"ace-line ace-line old-record-id-S3eCdl5eIogtKCxDtvxlVZVqgae\" data-list=\"bullet\"\u003e\n\u003cp\u003e\u003cstrong\u003eCancellation is not guaranteed\u003c\/strong\u003e, even if the request is made within the 2-hour window.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 class=\"heading-2 ace-line old-record-id-OxZhdx8V6oEkbsxxqW1l4wX5gTd\"\u003e\u003cstrong\u003eOrders That Cannot Be Cancelled\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"ace-line ace-line old-record-id-WkvId1kxlojvFcxpqqLlGJVAgfe\"\u003eIf your order has already been:\u003c\/p\u003e\n\u003cul start=\"1\" class=\"list-bullet1\"\u003e\n\u003cli class=\"ace-line ace-line old-record-id-LTYedOkfSoGi2jxZCWflJfWwgmg\" data-list=\"bullet\"\u003e\n\u003cp\u003eProcessed\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"ace-line ace-line old-record-id-N030dEOjhooFuIxU3srldAFvgOf\" data-list=\"bullet\"\u003e\n\u003cp\u003ePacked\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"ace-line ace-line old-record-id-K6qXdEZfho6gzFxDIHDl55PZgFh\" data-list=\"bullet\"\u003e\n\u003cp\u003eOr shipped\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ace-line ace-line old-record-id-WqLKdO9PLohPR3x3F9bluwCigib\"\u003ewe will be \u003cstrong\u003eunable to cancel the order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"ace-line ace-line old-record-id-Gj6nd3l1voNgPLxWbspl1MDZgle\"\u003eIn this case, the order will be delivered as scheduled, and you may follow our \u003cstrong\u003eReturn Policy\u003c\/strong\u003e after delivery.\u003c\/p\u003e\n\u003ch5 class=\"heading-2 ace-line old-record-id-Jgosd8fDeouOPkxmDqKlq1jPgqX\"\u003e\u003cstrong\u003eOrder Modifications\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"ace-line ace-line old-record-id-Db50d2eC9oQPcixPQyLlCOztgqc\"\u003eOnce an order is processed, we \u003cstrong\u003ecannot guarantee changes\u003c\/strong\u003e to:\u003c\/p\u003e\n\u003cul start=\"1\" class=\"list-bullet1\"\u003e\n\u003cli class=\"ace-line ace-line old-record-id-JE71doVbholWbjxx76vl0R7igIb\" data-list=\"bullet\"\u003e\n\u003cp\u003eShipping address\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"ace-line ace-line old-record-id-RjPrdKBh0oqyEDxwhh6lM403gie\" data-list=\"bullet\"\u003e\n\u003cp\u003eProduct style, color, or quantity\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"ace-line ace-line old-record-id-LcWAdUfFtojMyFx2yTllllKHgYd\" data-list=\"bullet\"\u003e\n\u003cp\u003ePayment method\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ace-line ace-line old-record-id-EyQ2dUh5BoOnisxmBk8l16rKgXe\"\u003ePlease review your order details carefully before completing checkout.\u003c\/p\u003e\n\u003ch5 class=\"heading-2 ace-line old-record-id-MHIAdXDDGonVwfxi9RFl2DmZg7f\"\u003e\u003cstrong\u003eRefused or Undeliverable Packages\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"ace-line ace-line old-record-id-RxDTdoKngoWq9KxkUY0lmjJUgob\"\u003eIf an order is refused by the customer or returned due to an incorrect or incomplete address:\u003c\/p\u003e\n\u003cul start=\"1\" class=\"list-bullet1\"\u003e\n\u003cli class=\"ace-line ace-line old-record-id-UDkWdaIhZoBLRDxg5Idllal2g6d\" data-list=\"bullet\"\u003e\n\u003cp\u003eThe order will be treated as a \u003cstrong\u003ereturn\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"ace-line ace-line old-record-id-KWrYd1tnmotjEexzIhslQCN7gde\" data-list=\"bullet\"\u003e\n\u003cp\u003eOriginal shipping fees are \u003cstrong\u003enon-refundable\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"ace-line ace-line old-record-id-FpSKdwAVfoWCR1xRzJMlm4vBgCe\" data-list=\"bullet\"\u003e\n\u003cp\u003eReturn shipping and handling fees may be \u003cstrong\u003ededucted from the refund\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 class=\"heading-2 ace-line old-record-id-WS2hd4J5hogrC1xQ3l7lSMomgCc\"\u003e\u003cstrong\u003eFinal Notes\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cul start=\"1\" class=\"list-bullet1\"\u003e\n\u003cli class=\"ace-line ace-line old-record-id-Yl13dsZiTo6mEwxUaSblESz9gbk\" data-list=\"bullet\"\u003e\n\u003cp\u003eLettoria reserves the right to \u003cstrong\u003edecline cancellation requests at its discretion\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"ace-line ace-line old-record-id-DJfndCCcMoihhZxOpC3lAmrIgsg\" data-list=\"bullet\"\u003e\n\u003cp\u003eSubmitting an order indicates acceptance of this Cancellation Policy.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","created_at":"2026-01-18T23:42:40-08:00","published_at":"2026-01-18T23:42:38-08:00","updated_at":"2026-01-18T23:42:40-08:00","handle":"cancellation-policy","title":"Cancellation Policy"}}